Patients want physicians to have online presence, communication, billing options.

A good online presence and being digitally-savvy physicians can help them attract new patients and get paid when care is complete.

A new survey examined perceptions of physicians and technology among 2,000 patients earlier this year. Among the findings:

– 73% said they keep a “mental scorecard” of the things they like and don’t like in a new physician’s office.
– 60% said they would likely select one doctor over another if they could make appointments online.
– 61% consider it easy to make payments when evaluating whether to continue seeing a physician.

The results were published in “2022 Patient Experience Report: What Patients Really Think.” Primary care physicians were among the most seen, with 27% of patients reporting they had visited a primary care office in the previous 18 months, second only to dermatologists, seen by 30% of patients.

Online options for patients

In the survey, 69% of patients said it is important for physicians’ offices to have modern-looking websites; 33% of patients said they visit physician websites before going to an appointment, but about 66% of patients said they would be more likely to order nonprescription-related products from their doctor’s website over an online store.

Using the latest technology is important to 90% of patients, and 46% said they prefer their physicians to use a tablet to take notes.

Online reviews were important to 74% of patients, and 48% of patients said they consult those reviews before making a selection.

When deciding to see the same physician, 61% of patients said it is important to make online appointments, and the same percentage said it was important to make payments easily.

Timeliness and wait times were important to 79% of patients, who agreed 31 minutes is acceptable for waiting room time and 84 minutes is acceptable for exam room time. Physicians being personable and engaged was important for 67% of patients, and 33% said they had switched doctors due to unfriendly staff. In the waiting room, 75% said staff friendliness is important, and 68% wanted a fast check-in process.

For contacting physicians’ offices, 68% of patients said it is frustrating to leave a telephone message and wait for a callback. Instead of the phone, 47% said they prefer email, text or an online portal for follow-up communications.

Online options are important for billing – 59% of patients were more likely to pay a bill faster if given an online option, the survey said.

 

 

 

 

 

 

 

Source/References/Inspiration


GET IN TOUCH

Whether you’re looking for effective solutions to transition F2F meetings to a virtual or online environment, support with clinical trials, medical advisory boards, symposia, key opinion leader (KOL) management, internal medical training, medical writing or speaker training programs and more, count on our 16-year experience and expertise over 40 therapeutic areas.

SDM also offers strategic consulting services and can help with communication and engagement of your target audiences as part of market development opportunities.

Discover why over 95% of clients are “Extremely Satisfied” with SDM and over 90% say the agency deliver “Much more than expected”.

The point of using dummy text for your paragraph is that it has a more-or-less normal distribution of letters. making it look like readable English.

The point of using dummy text for your paragraph is that it has a more-or-less normal distribution of letters. making it look like readable English.

  • strategy & insights
  • scientific content development
  • medical education & training
  • speaker training programs

Let's chat